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Grievance Mechanism Support & Analytics

Palm Oil · All regions · 36 open non-compliant cases · 16 critical
Director summary · oldest unresolved critical non-compliant cases

GRV-2589 · PT Bumi Hijau Perkasa

HCV / HCS clearance allegation — Pelalawan — open 905 days against a 90-day SLA, sourced from Buyer grievance dashboard.

SLA breached — escalate to owner

GRV-2484 · PT Mitra Indah Sawit

Effluent & pollution allegation — Aceh Tamiang — open 889 days against a 90-day SLA, sourced from News monitoring.

SLA breached — escalate to owner

GRV-2659 · PT Karya Rimba Abadi

Child labour allegation — Seruyan — open 802 days against a 90-day SLA, sourced from Buyer grievance dashboard.

SLA breached — escalate to owner

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Case register
46 cases · 22% closed

Case intake — new this month

by channel
1
non-compliant cases opened in the last 30 days
Walhi Riau
1

Case intake — by source

news · court record · buyer grievance dashboard
News monitoring
0
Court record
0
Buyer grievance dashboard
1

Intake SLA

target: acknowledged within 5 days
0%
met intake SLA
Avg time to acknowledge: 7.0 days

Grievance case board

drag cards between columns to move a case · click to open
Filed8
GRV-2701908d
Land conflict / FPIC
PT Agro Makmur Lestari
Lahad Datuhigh
Buyer grievance dashboard
SLA breached
GRV-2589905d
HCV / HCS clearance
PT Bumi Hijau Perkasa
Pelalawancritical
Buyer grievance dashboard
SLA breached
GRV-2484889d
Effluent & pollution
PT Mitra Indah Sawit
Aceh Tamiangcritical
News monitoring
SLA breached
GRV-2659802d
Child labour
PT Karya Rimba Abadi
Seruyancritical
Buyer grievance dashboard
SLA breached
GRV-2414472d
Effluent & pollution
PT Tirta Sawit Mandiri
Rokan Hilirlow
Buyer grievance dashboard
SLA breached
GRV-2442199d
Labour rights
PT Sawit Nusantara Jaya
Lahad Datucritical
Buyer grievance dashboard
SLA breached
GRV-2666198d
Child labour
Teguh Jaya Resources Sdn Bhd
Mamuju Tengahhigh
Buyer grievance dashboard
SLA breached
GRV-244979d
Deforestation
PT Mitra Indah Sawit
Bintululow
Buyer grievance dashboard
Under review6
GRV-2687360d
Wages & contracts
PT Sawit Nusantara Jaya
Seruyanhigh
Buyer grievance dashboard
SLA breached
GRV-2617326d
Peat development
PT Sawit Nusantara Jaya
Sanggaucritical
News monitoring
SLA breached
GRV-2652325d
Health & safety
PT Tirta Sawit Mandiri
Pelalawancritical
Buyer grievance dashboard
SLA breached
GRV-2638275d
Peat development
Teguh Jaya Resources Sdn Bhd
Mirilow
Buyer grievance dashboard
SLA breached
GRV-2428134d
Land conflict / FPIC
PT Agro Makmur Lestari
Sanggaucritical
News monitoring
SLA breached
GRV-2715100d
Peat development
PT Cahaya Kebun Sejahtera
Mamuju Tengahmedium
Buyer grievance dashboard
Engagement16
GRV-2421879d
Wages & contracts
PT Sawit Nusantara Jaya
Siaklow
Court record
SLA breached
GRV-2491862d
Wages & contracts
PT Sawit Nusantara Jaya
Lahad Datumedium
Court record
SLA breached
GRV-2540767d
Effluent & pollution
PT Bumi Hijau Perkasa
Tanjung Jabung Barathigh
Buyer grievance dashboard
SLA breached
GRV-2470596d
Deforestation
Borneo Green Estates Sdn Bhd
Pelalawanlow
Buyer grievance dashboard
SLA breached
GRV-2526593d
Peat development
PT Mitra Indah Sawit
Aceh Tamiangcritical
Buyer grievance dashboard
SLA breached
GRV-2645552d
HCV / HCS clearance
Sime Harmoni Plantations Bhd
Seruyanlow
News monitoring
SLA breached
GRV-2694506d
Effluent & pollution
PT Karya Rimba Abadi
Pelalawanhigh
News monitoring
SLA breached
GRV-2533474d
Effluent & pollution
PT Tirta Sawit Mandiri
Kotawaringin Baratcritical
Buyer grievance dashboard
SLA breached
GRV-2498430d
Fire / burning
Teguh Jaya Resources Sdn Bhd
Rokan Hilirhigh
Buyer grievance dashboard
SLA breached
GRV-2407247d
Deforestation
PT Sawit Nusantara Jaya
Kotawaringin Baratcritical
News monitoring
SLA breached
GRV-2547204d
Indigenous rights
PT Agro Makmur Lestari
Siakcritical
Buyer grievance dashboard
SLA breached
GRV-2582192d
Deforestation
Sime Harmoni Plantations Bhd
Kinabatangancritical
Buyer grievance dashboard
SLA breached
GRV-2505173d
Indigenous rights
Borneo Green Estates Sdn Bhd
Ketapangcritical
Court record
SLA breached
GRV-251996d
Health & safety
PT Mitra Indah Sawit
Ketapanglow
Court record
GRV-255472d
HCV / HCS clearance
PT Karya Rimba Abadi
Sanggaucritical
Buyer grievance dashboard
GRV-247765d
HCV / HCS clearance
Teguh Jaya Resources Sdn Bhd
Rokan Hilirhigh
News monitoring
Recovery6
GRV-2610884d
Deforestation
PT Agro Makmur Lestari
Mirimedium
News monitoring
SLA breached
GRV-2596784d
Land conflict / FPIC
PT Tirta Sawit Mandiri
Siakcritical
Buyer grievance dashboard
SLA breached
GRV-2673609d
HCV / HCS clearance
Teguh Jaya Resources Sdn Bhd
Sanggauhigh
Buyer grievance dashboard
SLA breached
GRV-2624577d
Labour rights
PT Sawit Nusantara Jaya
Bintulucritical
News monitoring
SLA breached
GRV-2603529d
Land conflict / FPIC
Borneo Green Estates Sdn Bhd
Tanjung Jabung Baratlow
Court record
SLA breached
GRV-2708365d
Peat development
PT Sawit Nusantara Jaya
Mirimedium
Court record
SLA breached
Resolved10
GRV-2631157d
Peat development
PT Agro Makmur Lestari
Muaro Jambicritical
Court record
GRV-2568151d
Effluent & pollution
PT Tirta Sawit Mandiri
Ketapangcritical
Buyer grievance dashboard
GRV-2435112d
Deforestation
Borneo Green Estates Sdn Bhd
Muaro Jambilow
News monitoring
GRV-2512107d
HCV / HCS clearance
Sime Harmoni Plantations Bhd
Kotawaringin Baratcritical
Buyer grievance dashboard
GRV-2680105d
Land conflict / FPIC
Sime Harmoni Plantations Bhd
Siakmedium
News monitoring
GRV-245667d
Indigenous rights
Sime Harmoni Plantations Bhd
Kinabatanganhigh
Buyer grievance dashboard
GRV-257563d
Land conflict / FPIC
PT Sawit Nusantara Jaya
Kotawaringin Baratcritical
Court record
GRV-256160d
Peat development
PT Mitra Indah Sawit
Muaro Jambihigh
Court record
GRV-246346d
Fire / burning
PT Bumi Hijau Perkasa
Kinabatanganmedium
Court record
GRV-240021d
Indigenous rights
Sime Harmoni Plantations Bhd
Muaro Jambihigh
Buyer grievance dashboard

Non-Compliant Case register

all filtered cases · click for detail
CaseTypeSupplierDistrictSourceSeverityStatusFiledAge
GRV-2701
Land conflict / FPIC
social
PT Agro Makmur LestariLahad DatuBuyer grievance dashboardhighFiled2024-02-16908 d
GRV-2589
HCV / HCS clearance
environmental
PT Bumi Hijau PerkasaPelalawanBuyer grievance dashboardcriticalFiled2024-02-19905 d
GRV-2484
Effluent & pollution
environmental
PT Mitra Indah SawitAceh TamiangNews monitoringcriticalFiled2024-03-06889 d
GRV-2610
Deforestation
environmental
PT Agro Makmur LestariMiriNews monitoringmediumRecovery2024-03-11884 d
GRV-2421
Wages & contracts
social
PT Sawit Nusantara JayaSiakCourt recordlowEngagement2024-03-16879 d
GRV-2491
Wages & contracts
social
PT Sawit Nusantara JayaLahad DatuCourt recordmediumEngagement2024-04-02862 d
GRV-2659
Child labour
social
PT Karya Rimba AbadiSeruyanBuyer grievance dashboardcriticalFiled2024-06-01802 d
GRV-2596
Land conflict / FPIC
social
PT Tirta Sawit MandiriSiakBuyer grievance dashboardcriticalRecovery2024-06-19784 d
GRV-2540
Effluent & pollution
environmental
PT Bumi Hijau PerkasaTanjung Jabung BaratBuyer grievance dashboardhighEngagement2024-07-06767 d
GRV-2673
HCV / HCS clearance
environmental
Teguh Jaya Resources Sdn BhdSanggauBuyer grievance dashboardhighRecovery2024-12-11609 d
GRV-2470
Deforestation
environmental
Borneo Green Estates Sdn BhdPelalawanBuyer grievance dashboardlowEngagement2024-12-24596 d
GRV-2526
Peat development
environmental
PT Mitra Indah SawitAceh TamiangBuyer grievance dashboardcriticalEngagement2024-12-27593 d
GRV-2624
Labour rights
social
PT Sawit Nusantara JayaBintuluNews monitoringcriticalRecovery2025-01-12577 d
GRV-2645
HCV / HCS clearance
environmental
Sime Harmoni Plantations BhdSeruyanNews monitoringlowEngagement2025-02-06552 d
GRV-2603
Land conflict / FPIC
social
Borneo Green Estates Sdn BhdTanjung Jabung BaratCourt recordlowRecovery2025-03-01529 d
GRV-2694
Effluent & pollution
environmental
PT Karya Rimba AbadiPelalawanNews monitoringhighEngagement2025-03-24506 d
GRV-2533
Effluent & pollution
environmental
PT Tirta Sawit MandiriKotawaringin BaratBuyer grievance dashboardcriticalEngagement2025-04-25474 d
GRV-2414
Effluent & pollution
environmental
PT Tirta Sawit MandiriRokan HilirBuyer grievance dashboardlowFiled2025-04-27472 d
GRV-2498
Fire / burning
environmental
Teguh Jaya Resources Sdn BhdRokan HilirBuyer grievance dashboardhighEngagement2025-06-08430 d
GRV-2708
Peat development
environmental
PT Sawit Nusantara JayaMiriCourt recordmediumRecovery2025-08-12365 d
GRV-2687
Wages & contracts
social
PT Sawit Nusantara JayaSeruyanBuyer grievance dashboardhighUnder review2025-08-17360 d
GRV-2617
Peat development
environmental
PT Sawit Nusantara JayaSanggauNews monitoringcriticalUnder review2025-09-20326 d
GRV-2652
Health & safety
social
PT Tirta Sawit MandiriPelalawanBuyer grievance dashboardcriticalUnder review2025-09-21325 d
GRV-2638
Peat development
environmental
Teguh Jaya Resources Sdn BhdMiriBuyer grievance dashboardlowUnder review2025-11-10275 d
GRV-2407
Deforestation
environmental
PT Sawit Nusantara JayaKotawaringin BaratNews monitoringcriticalEngagement2025-12-08247 d
GRV-2547
Indigenous rights
social
PT Agro Makmur LestariSiakBuyer grievance dashboardcriticalEngagement2026-01-20204 d
GRV-2442
Labour rights
social
PT Sawit Nusantara JayaLahad DatuBuyer grievance dashboardcriticalFiled2026-01-25199 d
GRV-2666
Child labour
social
Teguh Jaya Resources Sdn BhdMamuju TengahBuyer grievance dashboardhighFiled2026-01-26198 d
GRV-2582
Deforestation
environmental
Sime Harmoni Plantations BhdKinabatanganBuyer grievance dashboardcriticalEngagement2026-02-01192 d
GRV-2505
Indigenous rights
social
Borneo Green Estates Sdn BhdKetapangCourt recordcriticalEngagement2026-02-20173 d
GRV-2631
Peat development
environmental
PT Agro Makmur LestariMuaro JambiCourt recordcriticalResolved2026-03-08157 d
GRV-2568
Effluent & pollution
environmental
PT Tirta Sawit MandiriKetapangBuyer grievance dashboardcriticalResolved2026-03-14151 d
GRV-2428
Land conflict / FPIC
social
PT Agro Makmur LestariSanggauNews monitoringcriticalUnder review2026-03-31134 d
GRV-2435
Deforestation
environmental
Borneo Green Estates Sdn BhdMuaro JambiNews monitoringlowResolved2026-04-22112 d
GRV-2512
HCV / HCS clearance
environmental
Sime Harmoni Plantations BhdKotawaringin BaratBuyer grievance dashboardcriticalResolved2026-04-27107 d
GRV-2680
Land conflict / FPIC
social
Sime Harmoni Plantations BhdSiakNews monitoringmediumResolved2026-04-29105 d
GRV-2715
Peat development
environmental
PT Cahaya Kebun SejahteraMamuju TengahBuyer grievance dashboardmediumUnder review2026-05-04100 d
GRV-2519
Health & safety
social
PT Mitra Indah SawitKetapangCourt recordlowEngagement2026-05-0896 d
GRV-2449
Deforestation
environmental
PT Mitra Indah SawitBintuluBuyer grievance dashboardlowFiled2026-05-2579 d
GRV-2554
HCV / HCS clearance
environmental
PT Karya Rimba AbadiSanggauBuyer grievance dashboardcriticalEngagement2026-06-0172 d
GRV-2456
Indigenous rights
social
Sime Harmoni Plantations BhdKinabatanganBuyer grievance dashboardhighResolved2026-06-0667 d
GRV-2477
HCV / HCS clearance
environmental
Teguh Jaya Resources Sdn BhdRokan HilirNews monitoringhighEngagement2026-06-0865 d
GRV-2575
Land conflict / FPIC
social
PT Sawit Nusantara JayaKotawaringin BaratCourt recordcriticalResolved2026-06-1063 d
GRV-2561
Peat development
environmental
PT Mitra Indah SawitMuaro JambiCourt recordhighResolved2026-06-1360 d
GRV-2463
Fire / burning
environmental
PT Bumi Hijau PerkasaKinabatanganCourt recordmediumResolved2026-06-2746 d
GRV-2400
Indigenous rights
social
Sime Harmoni Plantations BhdMuaro JambiBuyer grievance dashboardhighResolved2026-07-2221 d